Privacy Policy

From businesses using Service Puffin: your name, email address, business name, business phone number and address, and the settings you choose. We use Google Sign-In, which tells us your name, email address and profile picture.

From their customers: the name, mobile number, email address, service address and appointment details that a business enters, or that you submit yourself through a booking page. If you tick the SMS consent box on a booking page, we record that you agreed and when.

We also keep a log of the messages sent to you — what was sent, when, and whether it arrived. That log is how a business proves it had permission to text you.

If you agreed to receive texts, the business you booked with sends appointment confirmations, reminders, on-the-way notices, invoices and payment receipts to your mobile number. Message frequency varies with how often you book. Message and data rates may apply.

Reply STOP to any message to stop receiving them, or HELP for help. Opting out takes effect immediately and permanently until you text START to opt back in.

Mobile numbers are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. No mobile information is shared with anyone except the service providers below, who only process it in order to deliver the messages you asked for.

We use a small number of providers to run the service. They act on our instructions:

• Twilio — delivers text messages.
• Resend — delivers email.
• Stripe — processes card payments and hosts invoice payment pages. Card details go straight to Stripe and are never stored by us.
• Cloudflare — hosts the application and the database.
• Google — provides sign-in, and Google Analytics tells us which pages of our marketing site get visited.

Business and customer records are kept for as long as the business keeps its account, because they are that business's own books. Consent records and the message log are kept for as long as the customer record exists — they are the evidence that texting was permitted.

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. If a business entered your details, we may need to pass the request to that business, since the records are theirs. Either way, write to hello@servicepuffin.com and we will respond within 30 days.

Questions about this policy go to hello@servicepuffin.com.