Terms of Service

You need an account to use Service Puffin, and you're responsible for what happens under it. Keep your sign-in secure and tell us promptly if you think someone else has access. You must be old enough to enter a contract where you live, and you must give us accurate business details.

Your client list, jobs, invoices and message history belong to you. We store and process them to run the service for you, and for nothing else — we don't sell them, and we don't use them to market to your clients. You can export or ask us to delete them at any time.

You're responsible for having the right to hold the customer details you enter, and for keeping them accurate.

Service Puffin sends texts on your behalf from a number we own, with your business name on every message. Because those messages go out under our sending registration, a few things are conditions of using the feature:

• You may only text people who have agreed to it — through your booking page, or by telling you so directly, which you record in the app.
• You may not send marketing, promotional or sales messages. The feature is for appointment and invoice notifications about work the recipient has booked.
• You may not import purchased, rented or scraped phone lists, or text anyone who has opted out.
• You may not edit message templates to remove or disguise your business name, or to impersonate anyone else.

We handle STOP, START and HELP automatically and you cannot switch that off. We may suspend texting on your account, without notice, if we believe messages are being sent without consent or in breach of carrier rules — the sending number is shared with other businesses, and one account's misuse puts everyone's messages at risk.

Paid plans are billed in advance for the period shown at checkout. Fees are non-refundable except where the law requires otherwise. We'll give you reasonable notice before changing prices, and you can cancel before the change takes effect.

We work to keep the service running, but we don't promise it will be uninterrupted or error-free. We may take it down for maintenance, and we may change or remove features. If we make a change that materially reduces what you're paying for, you can cancel and we'll refund the unused part of your current period.

The service is provided as-is. To the extent the law allows, we're not liable for lost profits, lost business or indirect losses, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits liability that cannot legally be limited.

You can stop using Service Puffin and close your account whenever you like. We may suspend or close an account that breaches these terms. Export your data before you close an account — we delete it after a reasonable period.

We may update these terms. If a change matters, we'll tell you by email or in the app before it takes effect. Continuing to use the service after that means you accept it.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction.

Questions go to hello@servicepuffin.com.